Information Support Group
Get Support
Contact Us
If you need support using any of the IT infrastructure or services within ACME please contact us by e-mail or telephone using the details below.
E-mail: acmeit@adfa.edu.au
Telephone: 88777
What Is Supported?
We provide support for the following things:
- ACME Owned IT Hardware
- Budget planning and purchasing new hardware
- Desktop and notebook support and maintenance
- Server support and maintenance
- School multimedia equipment
- Warranty and support plan management
- Repairs and replacements
- ACME Owned Software
- Budget planning and software aquisition
- Software installation
- Correcting software problems
- Managing software licencing and support from the vendors
- Network
- Ensuring network connectivity to all ACME owned PCs
- Securing the network against unauthorised access
- Ensuring appropriate Internet usage and charging
- IT Security
- Providing tools and services to keep ACME PCs and servers virus free
- Keeping operating systems and software secure to prevent unauthorised access to data
- Limiting access to school IT resources to those who are entitled to each resource
- Other Services
- Provide computional server resources
- Network drives for secure and remote data storage
- Data backup infrastructure
- Developing new communications and colaboration services
- Specific off campus IT support for teaching
- Providing advice on how IT solutions may support school research and teaching activities
- Administering the CARDAX building access system