SASG Services

The following list provides an overview of the broad categories of services available for the different work units in SASG.

Academy Library

• Lending Services
• Information and Reference Services
• Inter Library Loan and Document Delivery Services
• Digitisation Services
• Information Literacy Services
• Off-campus Library Support Services
• Acquisition and cataloguing of Library resources

Educational Technology Services

• Design and Development Services (Instructional graphic and media development)
• Production Services (Print, copy, digital, video and photographic productions)
• Educational Technology Support (Equipment loan and maintenance)
• Support for common teaching facilities and other venues

Information Communication Technology Services

• ICT infrastructure provision
• Authentication and directory systems
• Academy card, user account and password provisioning
• Service desk telephone and counter support
• Security and virus detection
• Policy and systems advice
• Backup and disaster recovery
• Internet and wireless network connectivity

Student Administrative Services

Services for Students

• Enrolment (enrolment variations, withdraw without fail requests, cross-institutional applications)
• Student progress (academic advising, credit, discontinuation, examinations, program leave, program transfers, result amendments, special consideration, specialisation changes, timetable clashes)
• Graduation (confirmation of graduand status, dispatch of guest tickets, dispatch of testamurs)
• Student records (name changes, transcripts)
  

  Services for staff

• Academic structure (course catalogue)
• Student progress (assessment review group schedules, result amendments, special consideration)
• Timetabling (timetable clashes, timetable amendments, ad-hoc room bookings)
• Secretariat (agenda papers, minutes, governance website, academic proposals)