E-government service design, implementation and benefit realisation
Public sector ICT and e-government is quickly transforming the structure and service delivery of government agencies across the world. This study aims to investigate egovernment intervention design at different levels (such as Government to Government, G2G or Government to Citizen, G2C) through a single/ multiple case studies to add new knowledge, best practices and challenges associated with such interventions in different countries.
Description of Work:
- Studying of diffusion and adoption theories, nature and characteristics of public sector ICT / organisational culture impacting ICT.
- Studying of information system design issues and flaws, value measurement of publics sector ICT
- In-depth case study of one/ several ICT interventions in the public sectors • Critical analysis and reflection of the case
- Qualitative study techniques, research skills, information system fundamentals. Knowledge and experience in the publics sector will be an advantage.