Getting Support from ICTS
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Tip Sheets and Forms
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Service Request
Tip Sheets and Forms for general use, staff and students.
Submit problem or enquiry to the ICTS Service Desk.
ICTS Service Desk
The ICTS Service Desk is a great place to find printed copies of user guides and tip sheets to assist with various on and off campus services.
The ICTS Service Desk offers the following services:
For Staff:
- Email services
- Change UNIPASS and ADFAPass passwords
- Software for which UNSW@ADFA has site-wide licences
- Support for in-house developed systems (TOAST etc.)
- Re-issue damaged or lost staff ID cards
* Please note that the ICTS Service Desk is not the first point of contact for staff from Schools and Centres with in-house IT Support. Staff from these Schools and Centres should contact their local IT group.
For Students:
- Email services
- Change ADFAPass passwords
- Re-issue damaged or lost Student ID cards ( Note Fee of $10 applies for lost or stolen cards)
- Student network services: Connection of personal student computers to the UNSW@ADFA local area network
The ICTS Service Desk operates between 8:30 am and 5:00 pm Monday - Friday and may be contacted by email at helpdesk@adfa.edu.au or telephone on 02 6268 8140.