Attempts to solve a problem without deep understanding and well formulating it will result in failure or just a short-term solution with consequences to come. The problem-solving gets more challenging and overwhelming in complex issues with several actors and a large amount of information from different sources, a new norm in the digital and big data era.
This course is designed to assist individuals, teams and organizations in problem-solving capability which is a fundamental factor in success. This course covers the basics of different types of problems and their characteristics; the basic elements for a useful problem formulation; common biases and errors in formulating problems and ways to avoid them; validate your problem formulation and underpinning assumptions. Also, the course contains practices and tools for strategies and (re)framing problems.
You will learn to
- Recognize different types of problems and their characteristics
- Understand the basic elements for a useful problem formulation (i.e., process and outcome)
- Identify common biases and errors in formulating problems and ways to avoid them
- Validate your problem formulation and underpinning assumptions
- Practice strategies and practices for (re)framing problems
No prior knowledge is assumed.
Duration: 1 Day
Delivery Mode: On-campus and remote. You choose how you would like to attend.