Business Transformation and Organisational Architecture

Contact information

For further information or to request a quotation, please contact the Professional Education Courses Unit on:

Enquiries Phone: 02 5114 5573

Enquiries Email:

In-house delivery

UNSW Canberra Professional Education Courses may be available for in-house delivery at your organisation's premises. In-house courses allow maximum attendance without the additional travel costs. Courses can be developed to suit the specific staff development and training needs of your organisation. Recommended for groups of 10 or more.

The organisational structure is one of the most important factors in the organisations productivity and success. However, this importance is not well understood in most of the Australian governmental and non-governmental organisations. By the end of this course, through several highly engaging workshops, participants will be able to demonstrate the importance of the business architecture. Participants will also have a good understanding of the steps involved in business transformation and building an agile and productive process structure.

The following questions are addressed in this course:

  1. What are the different types of work arrangements and organisational structures?
  2. What type of business structure is more productive?
  3. What are the existing business transformation methodologies and why most of the transformation projects fail?
  4. What are the required steps for a successful business transformation and process architecture?


Dr Ali Khosravi

Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.



Course Information

Division of work

Discussing work division and why it matters followed by two workshops to show our bias in business architecture and the result of this bias.

Role of customer values in process management

Discussing customer values followed by defining process, process diagram, process measures and P8 Model. There will be also a brief presentation on process map, policy and procedure documents. This section includes three workshops to demonstrate customer values and how to make a single process diagram and process measures.

Process-based structures vs traditional functional structures

Discussing process-based (also known as process-oriented) structure and its difference with traditional functional structure. This section includes a workshop to build a process-based structure.

Business transformation methods and steps

Discussing Business Process Re-engineering (BPR) and why most re-engineering projects fail. This is followed by a presentation on Business Process Rearrangement and Renaming (BPR2) followed by three BPR2 workshops.

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.