Utilising social media for effective emergency response management

Current project

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Program Code: 1885


Information communication technologies and in particular social media platforms have been extensively used during emergencies and natural disasters for exchanging information between public (citizens often on the scene) and authorities. This research aims to investigate how the new technologies enhance the individuals and communities’ resilience against emergencies and disasters. To do so, it is required to determine, classify, and critically assess the patterns of information exchange between different parties involved in managing disasters, particularly between public and authorities, which can advance the level of situational awareness gained from public and facilitate more effective decision making.

Description of Work:

  • Understanding emergency and disaster management challenges especially in regards to communication and data collection and dissemination
  • Understanding the impact of ICT, including digital and social media, information systems and knowledge management systems, on the performance of organizations and their personnel
  • Understanding how ICT supports better functioning of individuals and communities, including public / private organizations.
  • Developing a system to extract and process the valuable public (online) data and provide beneficial information for managers and decision makers
  • Developing new methods / tools for measuring the resilience of the community against emergencies and natural disasters


Prof Hussein Abbass a.abbasi@adfa.edu.au