Business Process Mapping and Improvement


Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.

By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

The following questions are addressed in this course:

(1)           What is the business process and how is it different to a business activity?

(2)           What are different types of process illustrations and the main components of process documentation?

(3)           How can Microsoft Visio be used to provide process maps?

(4)           What are the capabilities of SAP / ARIS process maps?

(5)           What are the existing business improvement methodologies?

(6)           What are the required steps for a successful business improvement?

Duration: 2 days

Delivery mode: Online

What you will receive:

Affiliated courses:

Business Transformation & Organisational Architecture (2 days) 

Introduction to Business Excellence (2 days)


Anyone requiring improvement in their leadership skills, including, but not exclusive to;

Senior managers

Risk analyst & risk managers

Team leaders

Sustainment and acquisition project managers

Project and program managers

Systems designers / engineers

Business analysts

Logistic managers

Human resource managers

Knowledge managers

Capability managers

Contract/Procurement managers

Process managers / analysts

Engineering managers

Business managers

Procurement officers

Infrastructure Planners

ERP managers / analysts



Business processes vs. business activities

Defining customer values, process, process structures followed by two workshops to practice process structures.

Process illustration and documentation

Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.

Process-mapping through Microsoft Visio and SAP / ARIS

Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.

Business improvement methods and steps

Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on Business Process Re-engineering / Redesign / Rearrangement methods and steps. This section includes two workshops to identify business stakeholders and to find points for improvement in a process map.


Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

Dr Alireza Abbasi is Director of Postgraduate Studies and Coordinator of Project Management programs in the University of New South Wales (UNSW) at Canberra. He obtained his PhD in Project Management from the University of Sydney in 2012 before joining the School of Engineering and Information Technology (SEIT) at UNSW Canberra. He also holds a graduate certificate in University Learning and Teaching from UNSW Sydney. His research and teaching interests include project management, management science, information systems management and network science. He has written a book, three book chapters and over 60 technical journal and conference papers.  Dr Abbasi has had several appointments and been involved in different projects in IT/Software, Oil, Education and R&D sectors. He is an active member of several professional bodies including Australian Institute of Project Management (AIPM), Project Management Institute (PMI), and Australian and New Zealand Academy of Management (ANZAM).


26 October 2020 - 27 October 2020